The Federal Transit Administration (FTA) seeks input from the transit industry and the public about how to assess public transportation service quality across five areas: safety and security, cleanliness, universal accessibility, real time service data availability, and system reliability. FTA will use this information to develop tools to help the public, transit agencies, and all levels of government assess the quality of public transportation service in their communities more directly and identify actions necessary to improve family-friendly service. FTA encourages responses from academic institutions, industry associations, transit rider advocacy organizations, advisory groups, recipients of FTA funding that operate rail transit systems, transit agencies operating bus systems in large urban areas with populations of 200,000 or more, metropolitan planning organizations, State departments of transportation, other transit providers, industry stakeholders, and the public.

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FTA requests detailed feedback on a variety of questions, which can be found at the federal register link here. Replies may respond to any question and do not need to respond to all questions. 

Comments are requested by August 3, 2026. You may file comments identified by docket number FTA-2026-0232 via the federal eRulemaking portal or by mail. For more information, see federal register link above.

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